Terms & Conditions

1. Product Pricing

• Gold and Silver prices are based on our live website rates and may change without prior notice due to market fluctuations.
• The price displayed and confirmed at the time of placing your order will be considered final.

2. Purity Guarantee

• All Gold Coins are available in 24K (999 Purity).
• Silver products are available in 999, 997, 925, 900, 850, 810, 800 and 750 purity as mentioned on the product page.
• Every product is supplied according to the stated purity and quality standards.

3. Product Images

• Product images are for illustration purposes only.
• Actual products may vary slightly in colour, finish, size, weight or appearance because of lighting, photography, screen settings and handcrafted workmanship.

4. Order Confirmation

• Orders will be processed only after 100% payment has been successfully received.
• Orders will be confirmed only after successful payment verification.

5. Customized Orders

Customized, personalized, engraved or made-to-order jewellery cannot be cancelled, returned, exchanged or refunded.

6. Manufacturing Defects

7. Customer Information

• Customers may be required to provide Aadhaar Card, PAN Card or other KYC documents wherever applicable under Indian law.
• Every jewellery purchase is accompanied by a valid GST Tax Invoice.

8. Shipping Policy

• Free shipping is available across India.
• International shipping charges, customs duties, taxes, insurance, and applicable fees are payable by the customer.
• Orders may be shipped via Blue Dart, Shiprocket, India Post, Shree Mahavir Courier, Angadia Services or other trusted logistics partners.

9. Packing & Parcel Opening Video

• We may share a packing video via WhatsApp or Telegram before dispatch.
• Customers must record one continuous, unedited parcel opening video.
• Claims regarding missing, damaged or incorrect products will be accepted only with a complete parcel opening video.
• This helps process insurance and courier claims efficiently.

10. Self Pickup / Customer Arranged Pickup

Customers may collect their orders personally from our store or arrange pickup through their preferred courier or Angadia service.

11. Incorrect Shipping Details

Customers are responsible for providing accurate shipping address, contact number and recipient details. Vagadia Jewellers shall not be responsible for delays, failed deliveries or additional charges arising from incorrect information.

12. Jurisdiction

Any dispute arising from the purchase of products or use of this website shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra, India.

13. Policy Updates

Vagadia Jewellers reserves the right to modify or update these Terms & Conditions, Return & Refund Policy, Shipping Policy and other website policies at any time without prior notice.